ShiftKumo
How can we help?
Automated help, product feedback and a direct email contact.
Contact support
We review support messages on business days (Monday–Friday). Response times vary depending on the request.
Help and product feedback are available below. The chat provides automated guidance; it is not a live agent.
Refund questions
Every initial and renewal payment is eligible for a full refund within 30 calendar days of the charge date, with no reason required and no deduction for days used. Email support@shiftkumo.com with the charge date, amount, currency and transaction reference, if available. Read the Refund Policy for processing times and full terms. A message or acknowledgement does not execute a refund. Do not send full card numbers, passwords or security codes.
Refund PolicyCancellation questions
Email support@shiftkumo.com from your purchase email address with the subject “Cancel subscription” and your transaction reference, if available. Cancel before your next renewal to stop future billing. We handle email requests on business days and confirm the outcome by email. Cancellation stops future renewals, with no cancellation or early-termination fee. Paid access continues until the end of the period already paid for. Cancellation does not automatically request a refund. If a renewal is charged before an email request is processed, the payment remains covered by our 30-day full refund guarantee.
Cancellation PolicyShare feedback
Use the feedback form or email us. An acknowledgement confirms receipt only. Avoid entering private roster data in chat or feedback.