30-day full refund guarantee
Every ShiftKumo payment, including your first payment and every renewal, is eligible for a full refund within 30 calendar days of the charge date. You do not need to give a reason. Any request we receive on or before the 30th day qualifies. The guarantee covers all five plans — monthly, quarterly, annual, 2-year and 3-year — in both USD and JPY.
Full refund, without deducting days used
Subscription payments prepay for 1, 3, 12, 24 or 36 months. Within the 30-day window, we refund the full amount of the payment, including any tax we collected. We do not pro-rate the refund or deduct days you have already used.
Request a refund by email
Email support@shiftkumo.com with the subject “Refund request”. Include the charge date, amount, currency and transaction reference, if available. No reason is required.
Use the email address associated with the payment where possible. If you no longer have access to it, write from another address. We may ask for information needed to identify the payment and verify your entitlement to its refund. Verification does not change the 30-day guarantee. Never send your full card number, security code or password.
Processing and bank timing
We acknowledge your request within 1 business day and process your refund within 3 business days of receiving the request. Your bank usually shows the refund within 5–10 business days after processing, depending on the bank. We email you when processing is complete.
Business days are Monday–Friday, excluding Japanese public holidays. The 30-day request window is counted in calendar days from the charge date, including weekends and holidays.
Original payment method and currency
Refunds go back to the original payment method in the original currency (USD or JPY). We do not send refunds to a different card or account or in a different currency. Bank exchange rates may differ from the original charge, and bank-imposed foreign transaction fees follow the bank’s terms. If the original card has expired or been replaced and the refund does not appear, contact your bank or support.
Subscription after a refund
When a payment is refunded under this guarantee, the related subscription is cancelled, its paid access ends and no further renewals are charged. Refunding a charge made in error, such as a duplicate charge, does not otherwise cancel the subscription. To stop future renewals without requesting a refund, see the Cancellation Policy or contact support.
Requests after the 30-day guarantee period
After 30 days, the standard guarantee no longer applies. Refunds remain available where required by law, for charges made in error by us (including duplicate charges, refunded in full regardless of the date), or if we stop offering ShiftKumo entirely (we refund unused prepaid subscription time). Your mandatory consumer rights are unaffected. Each renewal payment has its own 30-day refund window.
Refund applications and confirmation
Refund applications are accepted by email at support@shiftkumo.com. Sending a request or receiving an acknowledgement does not complete a refund or cancellation. Chat provides automated guidance and cannot execute refunds. There is no online refund form or account billing dashboard on this website.