How to cancel
Email support@shiftkumo.com from your purchase email address with the subject “Cancel subscription” and your transaction reference, if available. Cancel before your next renewal to stop future billing. We handle email requests on business days and confirm the outcome by email.
When cancellation takes effect
Cancellation stops future renewals, with no cancellation or early-termination fee. Paid access continues until the end of the period already paid for. Cancellation does not automatically request a refund. If a renewal is charged before an email request is processed, the payment remains covered by our 30-day full refund guarantee.
Refunds and cancellation
Every initial and renewal payment qualifies for a full refund requested within 30 calendar days of its charge date, with no reason required and no deduction for days used. A full guarantee refund ends the related paid access and cancels future renewal. See the Refund Policy for processing and bank timing.
Contact
For access or download problems, email support@shiftkumo.com with the page, browser, error and purchase reference, if relevant. Do not send full card details. We give a first reply within 1 business day. The Refund Policy explains the 30-day full refund guarantee.
Cancellation and renewals
For a confirmed subscription, email support@shiftkumo.com before the next renewal time shown in your purchase confirmation. Include your purchase email and order or transaction reference, if available. Timeliness is measured when our support mailbox receives your request, not when processing finishes. Cancellation stops the next renewal; access continues until the paid period ends unless a refund ends it sooner.
Receipt and completion
Use Cancellation request as the email subject and keep a copy. We review messages on business days (Monday–Friday); response times vary. Our completion reply states the cancellation status, whether the next renewal is stopped and when access ends. An automated acknowledgement is a receipt, not proof of completed cancellation. If a charge follows a timely request, reply with the charge reference for investigation under the Refund Policy.